Refund policy
We accept returns on eligible full-priced items within 14 days of delivery, provided the return request is submitted to our support team within this period.
Returned items must be unworn, unused and in their original condition, with all original tags attached.
Where available, eligible items may be exchanged for another size or product. If the requested item is unavailable, store credit or another appropriate remedy may be offered.
We do not accept returns or exchanges on:
- Sale or Final Sale items
- Worn, washed or damaged products
- Products returned without their original tags
- Products not returned in their original condition
Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty, damaged or incorrect. Original shipping costs are non-refundable for change-of-mind returns.
If a customer receives an incorrect or potentially faulty item, they should contact support@fallenbreed.com within 14 days of delivery with their order number and clear photos of the issue.
Nothing in this policy excludes or limits any rights or remedies customers are entitled to under applicable consumer law.