POLICIES

DELIVERY POLICY

Last updated: May 2026

This Delivery Policy outlines how orders from Fallen Breed are processed, shipped, and delivered.

ORDER PROCESSING

Orders are processed within 1–3 business days, excluding weekends and public holidays.

During high-demand periods, releases, or limited drops, processing times may be extended. You will receive a confirmation email once your order has been dispatched.

SHIPPING LOCATIONS

We currently ship to:

• Australia
• Selected international destinations

If your location is not available at checkout, delivery to that region is not supported at this time.

DELIVERY TIMES

Estimated delivery times vary depending on your location and shipping method:

• Australia: 2–7 business days after dispatch
• International: 7–21 business days after dispatch

Delivery times are estimates only and may be affected by carrier delays, customs processing, or external factors beyond our control.

SHIPPING COSTS

Shipping costs are calculated at checkout and displayed before payment is completed.

Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.

TRACKING

Where available, tracking details will be sent to you once your order has been dispatched.

You can view delivery progress using the tracking link provided. Tracking updates may take time to appear after dispatch.

LOST OR DELAYED PARCELS

If your parcel is significantly delayed or appears lost in transit, please contact us and include your order number. We will work with the shipping carrier to investigate and assist where possible.

Fallen Breed is not responsible for delays caused by courier disruptions, customs, weather events, or incorrect shipping details provided at checkout.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details at checkout.

If an order is returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel, re-shipping costs may apply. If you prefer a refund, original shipping charges are non-refundable.

DAMAGED ITEMS

If your order arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

We will review the issue and, where appropriate, arrange a replacement, store credit, or refund in line with our Returns Policy and applicable consumer law.

DELIVERY ISSUES MARKED AS DELIVERED

If tracking shows an item as delivered but you have not received it, please:

1. Check with household members or neighbors
2. Check safe-drop locations
3. Contact the shipping carrier directly

If the parcel is still missing, contact us and we’ll assist with next steps.

ORDER CHANGES AND CANCELLATIONS

Once an order has been placed, we cannot guarantee changes or cancellations.

If you need to request an update, contact us as soon as possible and we will do our best to help before dispatch.

CONTACT

For delivery support, contact us via the Contact page and include your order number.

POLICY UPDATES

We may update this Delivery Policy from time to time to reflect operational, legal, or service changes. The latest version will always be posted on this page.

Questions about this policy?

POLICIES LOCATION: POLICIES